Elements and Performance Criteria
- Scope the need for community engagement
- Applicable occupational health and safety (OHS), environmental, legislative and organisational requirements relevant to managing community engagement are identified and followed
- Benefits for community involvement in the engagement process are evaluated for the organisation and for the community
- Framework is designed to assist in analysing issues that require community engagement
- Key stakeholders are identified and consulted in line with organisational policy and procedures
- Target community is defined in line with the purpose, objectives and issues
- Range of community engagement strategies are assessed for suitability in engaging the community in the issues
- Develop community engagement plan
- Purpose and objectives of community engagement are established in consultation with key stakeholders
- Community engagement strategies are designed that are relevant, achievable, measurable and flexible enough to allow for the emergence of new ideas and options
- Likely barriersto community involvement are explored and strategies to address them are developed
- Relevant commitment to/approval of the community engagement plan is obtained in line with organisational policy and procedures
- Communitydiversity is acknowledged and respected throughout the development of the plan
- Communication, monitoring, reporting, feedback and evaluation processes are embedded in the plan
- Implement community engagement plan
- Resources and time are allocated to the implementation of the plan
- Implementation is managed in line with the plan design
- Objectives and constraints of the engagement are communicated to designated personnel
- Clarity is established around the roles and responsibilities of all participants
- Expectations of participants are identified and managed, and the community is provided with relevant information throughout the engagement process
- Plan is implemented flexibly enough to allow the community to raise new ideas or options
- Community is provided with opportunities to develop its engagement capacity and barriers to involvement are addressed
- Feedback mechanisms are implemented in line with the plan and community requirements are addressed to maximise participation
- Evaluate community engagement plan
- All components of the community plan are evaluated in line with the plan's purpose and objectives
- Feedback on the quality of the strategies used is obtained from relevant personnel and stakeholders
- Outcomes from the engagement are recorded, shared and used across the organisation and with the community, in line with organisational policy and procedures
- Report on the outcomes of community engagement